Shipping Policy
At PivotFinds, we're committed to delivering your order to you as quickly and efficiently as possible. We understand that getting your new items in a timely manner is important, and we're here to make sure that happens.
Processing Time
All orders are subject to a 2-business day processing period. This means that once you place your order, we'll take up to two full business days to prepare your items for shipment. During this time, our team carefully verifies your order, performs quality checks, and securely packages your purchase. Please note that processing time does not include weekends or public holidays. For example, if you place an order on a Friday, the 2-business day processing will begin on the following Monday, excluding any holidays.
Estimated Delivery Time
Once your order has been processed and dispatched, the average delivery time is 5-7 business days. This estimate includes transit time from our warehouse to your specified delivery address. While we strive to meet these estimates, please remember that delivery times can occasionally vary due to factors beyond our control, such as:
- Customs Delays: For international orders, customs procedures can sometimes cause unforeseen delays.
- Weather Conditions: Severe weather can impact shipping routes and delivery schedules.
- Carrier Delays: Unforeseen issues with shipping carriers (e.g., peak seasons, operational challenges) might occur.
- Remote Locations: Deliveries to more remote areas may take slightly longer.
We appreciate your understanding and patience in such instances.
Order Tracking
For your peace of mind, we provide tracking information for all dispatched orders. Once your order leaves our facility, you'll receive a shipping confirmation email containing your unique tracking number and a link to track your package's journey. You can use this link to monitor the status of your delivery in real-time.
Shipping Costs
Shipping costs are calculated based on your order's total weight, dimensions, and the delivery destination. You can view the exact shipping charges for your order during the checkout process, before you finalize your purchase. We occasionally offer free shipping promotions, which will be clearly indicated on our website if available.
International Shipping
Yes, PivotFinds ships internationally! For our international customers, please be aware of the following:
- Customs Duties and Taxes: Orders shipped internationally may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information on potential charges before placing your order.
- Delivery Times: While we aim for the 5-7 business day delivery window, international deliveries can sometimes take longer due to customs processing in the destination country.
Incorrect Shipping Address
It is the customer's responsibility to ensure that the shipping address provided is accurate and complete. If an incorrect or incomplete address is provided, and the package is returned to us, you may be responsible for re-shipping fees. Please double-check your shipping details carefully before confirming your order.
Damaged or Lost Packages
In the unlikely event that your package arrives damaged or is lost in transit, please contact our customer support team immediately at [Your Email Address] or [Your Phone Number if applicable]. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to investigate the issue and find a suitable resolution as quickly as possible.
Questions?
If you have any further questions about our shipping policy or need assistance with your order, please don't hesitate to reach out to our customer support team. We're here to help!
You can contact us via:
- Email: sale@pivotfidns.com
Last updated: June 20, 2025